Refund & Return Guarantee
Your complete peace of mind when purchasing from Farms-Market.com. We stand behind our products with comprehensive refund and return policies.
Learn About Our GuaranteeOur Comprehensive Refund & Return Guarantee
Easy Returns
Simple and straightforward return process for eligible products with minimal paperwork.
Full Refunds
Complete refund of product cost for qualified returns processed within 14 business days.
Free Return Shipping
We cover return shipping costs for products that don’t meet quality specifications.
Our Refund & Return Policies
Return Policy
We accept returns for products that don’t meet your expectations or our quality standards. Our return policy is designed to be fair and straightforward.
30-Day Return Window
Most products can be returned within 30 days of delivery for a full refund or exchange.
Product Condition
Products must be in original packaging with at least 75% of contents remaining for returns.
Documentation Required
Return authorization and original invoice or proof of purchase are required for all returns.
Quality Issues
Products with verified quality issues can be returned regardless of the 30-day window.
Refund Policy
We process refunds promptly once returned products are received and inspected. Our refund policy ensures you receive your money back efficiently.
Full Refund Eligibility
Products returned within 30 days in original condition receive full purchase price refund.
Partial Refunds
Opened products or products with less than 75% remaining may receive partial refunds.
Refund Method
Refunds are issued to the original payment method used for purchase.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to our error.
Processing Timeline
We process returns and refunds efficiently to ensure you receive your resolution as quickly as possible.
Return Authorization
We process return requests and provide authorization within one business day.
Product Return
Return shipping and receipt of returned products at our facility.
Inspection & Processing
We inspect returned products and process eligible refunds.
Refund Issuance
Refund is issued to your original payment method.
Bank Processing
Time for your bank or credit card company to post the refund to your account.
Policy Exceptions
While our refund and return policy is comprehensive, certain products and situations have specific considerations.
Custom Formulations
Products manufactured to custom specifications are generally not returnable unless there is a quality defect.
Perishable Goods
Certain agricultural products with limited shelf life may have shorter return windows.
International Returns
Additional restrictions may apply to international returns based on destination country regulations.
Bulk Quantities
Special considerations apply to returns of bulk quantities, particularly for opened products.
Our Simple Return Process
Returning a product is straightforward with our step-by-step process designed for your convenience.
Contact Support
Reach out to our customer service team to initiate your return and receive authorization.
Package Product
Securely package the product in its original packaging with all included materials.
Ship Return
Use the provided shipping label or instructions to send the product back to us.
Receive Refund
Once we receive and inspect the product, we’ll process your refund promptly.
Return Eligibility by Product Category
Our refund and return policies vary by product category to account for different product characteristics.
| Product Category | Return Window | Refund Type | Condition Requirements |
|---|---|---|---|
| Agricultural Chemicals | 30 days | Full Refund | Unopened or minimal usage |
| Fertilizers | 30 days | Partial Refund | At least 75% remaining |
| Animal Feed | 14 days | Partial Refund | Unopened packages only |
| Food & Beverage | 14 days | Full Refund | Unopened and undamaged |
| Extracts & Oils | 30 days | Full Refund | Unopened or minimal usage |
| Starch Products | 30 days | Full Refund | Original packaging intact |
| Custom Formulations | Case by case | Quality Issues Only | Manufacturing defects |
Important Conditions & Requirements
Return Authorization
All returns require prior authorization from our customer service team. Contact us before shipping any returns.
Original Packaging
Products must be returned in their original packaging with all labels and documentation intact.
Proof of Purchase
A copy of the original invoice or order confirmation must accompany all returns.
Restocking Fees
Custom orders and certain bulk purchases may be subject to restocking fees of up to 15%.
Shipping Damage
Products damaged during shipping must be reported within 7 days of delivery for replacement.
International Returns
Additional documentation may be required for international returns depending on destination country regulations.
Customer Experiences With Our Return Process
“When I received a fertilizer that didn’t match the description, Farms-Market.com processed my return quickly and without hassle. The refund appeared in my account within 10 days.”
“Their return process is transparent and efficient. I returned an opened bag of animal feed that my livestock wouldn’t eat, and they issued a partial refund that was fair to both parties.”
“I was hesitant to order chemicals internationally, but their clear refund policy gave me confidence. When I needed to return a product, they guided me through each step and covered return shipping.”
Frequently Asked Questions
Most products can be returned within 30 days of delivery. However, certain categories like animal feed and perishable goods have a 14-day return window. Custom formulations and bulk orders may have different return policies outlined in your purchase agreement.
We cover return shipping costs for products that don’t meet quality specifications or were sent in error. For returns due to change of mind or ordering mistakes, customers are responsible for return shipping costs. We provide prepaid shipping labels for quality-related returns.
Once we receive your returned product, we process refunds within 5-7 business days. The refund then takes additional time to appear in your account depending on your bank or payment provider – typically 3-10 business days. You’ll receive email confirmation when your refund is processed.
Yes, many opened products can be returned, but they may be eligible for partial rather than full refunds. The amount refunded depends on how much product remains and the product category. Products must have at least 75% remaining to qualify for partial refunds in most cases.
If your product arrives damaged, please contact us within 7 days of delivery. We’ll typically send a replacement immediately rather than requiring you to return the damaged product. Please provide photos of the damage and packaging to help us process your claim quickly.
Yes, certain products have restrictions. Custom-formulated products made to your specifications generally cannot be returned unless there’s a quality defect. Additionally, products with broken seals on sterile packaging or products that have been specially imported for your order may have return restrictions.
Need to Initiate a Return?
Contact our customer service team to start your return process or get answers to specific questions about our refund policy.